For example, I once joined a team maintaining a system that was drowning in bugs. There were something like two thousand open bug reports. Nothing was tagged, categorized, or prioritized. The team couldn’t agree on which issues to tackle. They were stuck essentially pulling bugs at random, but it was never clear if that issue was important.. New bug reports couldn’t be triaged effectively because finding duplicates was nearly impossible. So the open ticket count continued to climb. The team had been stalled for months. I was tasked with solving the problem: get the team unstuck, get reverse the trend in the open ticket count, come up with a way to eventually drive it down to zero.
So I used the same trick as the magician, which is no trick at all: I did the work. I printed out all the issues – one page of paper for each issue. I read each page. I took over a huge room and started making piles on the floor. I wrote tags on sticky notes and stuck them to piles. I shuffled pages from one stack to another. I wrote ticket numbers on whiteboards in long columns; I imagined I was Ben Affleck in The Accountant. I spent almost three weeks in that room, and emerged with every bug report reviewed, tagged, categorized, and prioritized.
Author(s): Jacob Kaplan-Moss
Publication Date: 7 April 2021
Publication Site: Jacob Kaplan-Moss